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ServiceNow CSA Exam is designed to test the candidate's ability to configure, customize, and administer the ServiceNow platform. It covers a range of topics such as user administration, data management, system administration, security, and reporting. By passing the ServiceNow CSA Exam, candidates demonstrate that they have the skills and knowledge required to manage and support the ServiceNow platform effectively.

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ServiceNow Certified System Administrator Sample Questions (Q17-Q22):

NEW QUESTION # 17
Which applications allow administrators to create and distribute data visualizations?
Choose 2 answers

A. Data Visualizations
B. Reports
C. Indicators
D. Performance Analytics
E. Analytics Center

Answer: D,E

NEW QUESTION # 18
What is a schema map?

A. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema
B. A schema map graphically organizes the visual task boards for the CMDB
C. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items
D. A schema map graphically displays the Configuration Items that support a business service

Answer: A

Explanation:
A Schema Map in ServiceNow is a graphical representation of tables and their relationships within the database. It helps administrators and developers understand how data is structured and interconnected.
Key Features of a Schema Map:
Visual Representation: Shows parent-child relationships, reference fields, and extensions between tables.
Database Schema Navigation: Enables quick access to table structures and fields.
Impact Analysis: Helps in assessing changes before modifying fields, tables, or relationships.
Enhances Development Efficiency: Aids in customizing the system by understanding data dependencies.
How to Access Schema Maps:
Navigate to: System Definition → Schema Map
Select a Table: Enter a table name (e.g., incident, task)
View Relationships: The map will display related tables (e.g., extended, referenced, and referencing tables).
Explanation of Incorrect Answers:
A . A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items - Incorrect.
Schema maps do not define trouble sources; they are used to visualize table relationships.
B . A schema map graphically organizes the visual task boards for the CMDB - Incorrect.
Visual Task Boards are separate from schema maps and are used for task management, not database visualization.
C . A schema map graphically displays the Configuration Items that support a business service - Incorrect.
This describes a Dependency View, which is part of the CMDB, not the Schema Map feature.
Reference from Certified System Administrator (CSA) Documentation:
ServiceNow Product Documentation → Schema Maps
ServiceNow CSA Study Guide → Data Schema & Table Relationships
ServiceNow Developer Documentation → Understanding Tables & Relationships Would you like me to verify another question? 🚀

NEW QUESTION # 19
How are Workflows moved between instances?

A. Workflows are moved using Update Sets
B. Workflows are moved using Transform Maps
C. Workflows are moved using Application Sets
D. Workflows cannot be moved between instances

Answer: A

Explanation:
Workflows inServiceNoware typically moved between instances usingUpdate Sets. Update Sets serve as a mechanism for capturing customizations and migrating them across different environments, such asDevelopment (Dev) # Test # Production (Prod).
Recording Customizations:
When a workflow is modified or created, its changes are recorded in an Update Set if theUpdate Set is active.
Capturing Related Records:
Workflows consist of multiple components (e.g., activities, conditions, transitions).
Update Sets capture theWorkflow Versionand associatedWorkflow Activities.
Exporting and Importing:
The Update Set containing the workflow is exported from the source instance (e.g., Dev).
It is then imported into the target instance (e.g., Test or Prod).
Commit the Update Set:
After import, the Update Set must be reviewed and committed to apply the changes in the target instance.
B: Workflows are moved using Transform Maps
Incorrect: Transform Maps are used forimporting and mapping datafrom external sources into ServiceNow tables, not for migrating configurations like workflows.
C: Workflows are moved using Application Sets
Incorrect: There is no such thing as "Application Sets" in ServiceNow. However,Applications (Scoped Apps) can be moved usingApplication Repositories (App Repo)orUpdate Sets, but this is different from standard Workflow migration.
D: Workflows cannot be moved between instances
Incorrect: Workflowscanbe moved usingUpdate Sets, and in scoped applications, they can also be packaged with the application.
How Update Sets Work for Workflows?Why Other Options Are Incorrect?
ServiceNow Product Documentation - Update Sets
Update Sets Overview
Moving Customizations Using Update Sets
ServiceNow Workflows
Workflow Management
References from ServiceNow CSA Documentation:

NEW QUESTION # 20
What actions are taken to filter a long list of records to show only those with the Category of Hardware?

A. Click Funnel icon, type Hardware and click enter
B. On the list, locate and right-click on the value Hardware, select Show Matching
C. On Breadcrumb, click the > icon, type Hardware and click enter
D. On the Category column header, right-click and select Show > Hardware
E. Right-click on magnifier type Hardware and click enter

Answer: B

NEW QUESTION # 21
What is specified in an Access Control rule?

A. Table Schema, CRUD, and User Authentication
B. Groups, Conditional Expressions and Workflows
C. Object and Operation being secured; Permissions required to access the object
D. security_admin

Answer: C

Explanation:
AnAccess Control rule (ACL)in ServiceNow defineswho can access dataandwhat actions they can performon that data. Each ACL consists of three primary components:
Object being secured- The specific table, field, or record that the rule applies to.
Operation- The type of action that is being secured (e.g., Read, Write, Create, Delete).
Permissions required- The conditions, roles, or scripts that determine whether access is granted.
ACLs evaluatewhether a user has permissionto access a specific table, field, or action.
Thesecurity rules are processed from most specific to least specific(e.g., field-level > table-level).
Permissions can be granted based onroles, conditions, or custom scriptsusing GlideSystem (gs).
A: Groups, Conditional Expressions, and Workflows(Incorrect)
ACLs do not manageworkflowsor directly control group assignments.
B: Table Schema, CRUD, and User Authentication(Incorrect)
CRUD (Create, Read, Update, Delete) permissions are controlled by ACLs, butUser Authenticationis managed separately through login policies (LDAP, SSO, etc.).
D: security_admin(Incorrect)
security_adminis aspecial elevated rolerequired to modify security settings, but it is not what an ACL specifies.
Access Control Rules Overview:https://docs.servicenow.com/en-US/bundle/utah-platform-security/page
/administer/security/concept/access-control-rules.html
Configuring ACLs in ServiceNow:https://docs.servicenow.com/en-US/bundle/utah-platform-security/page
/administer/security/task/t_CreateOrModifyAnAccessControl.html
How ACLs Work in ServiceNow:Explanation of Incorrect Options:Official References from Certified System Administrator (CSA) Documentation:

NEW QUESTION # 22
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