Jim Gray Jim Gray
0 Course Enrolled • 0 Course CompletedBiography
高效的MB-230熱門證照和認證考試的領導者材料和權威的MB-230在線題庫
順便提一下,可以從雲存儲中下載NewDumps MB-230考試題庫的完整版:https://drive.google.com/open?id=11Pipb3qM4NW_xRKO9dflHW7mfPUIfKX0
永遠不要說你已經盡力了。這個對每個人的忠告,就算你認為自己沒有能力通過苛刻的Microsoft的MB-230考試認證。因為就算你沒有通過Microsoft的MB-230考試認證,你可以找一個快捷又方便省時又不費力的培訓工具,來幫助你通過Microsoft的MB-230考試認證,NewDumps Microsoft的MB-230考試培訓資料就是個很不錯的黃金培訓資料,它可以幫助你順利通過考試,保證100%通過,而且價格很合理,保證你利用了它會受益匪淺,所以說永遠不要說自己已經盡力了,不放棄下一秒就是希望,趕緊抓住你的希望吧,就在NewDumps Microsoft的MB-230考試培訓資料裏。
Microsoft MB-230 認證考試非常適合從事客戶服務經理、功能顧問和系統管理員等角色的專業人員。該認證驗證了他們實施 Dynamics 365 客戶服務解決方案的能力,這能幫助企業提高客戶參與度和滿意度。考試包括各種問題,包括多選、情境題和拖放問題。候選人需要在 1000 分中得分至少 700 分才能通過考試並獲得認證。總的來說,Microsoft MB-230 認證對於專業人員在 Dynamics 365 客戶服務功能顧問領域提升職業前景非常有幫助。
有效的MB-230熱門證照,高質量的考試資料幫助妳壹次性通過MB-230考試
NewDumps擁有龐大的IT專家團隊,他們不斷利用自己的知識和經驗研究很多過去幾年的IT認證考試試題。他們的研究成果即是我們的NewDumps的產品,因此NewDumps提供的Microsoft MB-230練習題和真實的考試練習題有很大的相似性,可以幫助很多人實現他們的夢想。NewDumps可以確保你成功通過考試,你是可以大膽地將NewDumps加入你的購物車。有了NewDumps你的夢想馬上就可以實現了。
Microsoft MB-230 考試大綱:
主題
簡介
主題 1
- Extend Customer Service by Using Microsoft Power Platform: Microsoft functional consultants enhance their expertise by learning to configure model-driven apps tailored for Customer Service scenarios. The topic includes creating custom apps to meet specific business needs and implementing Copilot Studio to automate and enhance service workflows.
主題 2
- Manage Cases, Knowledge Management, and Feedback: This topic equips Microsoft functional consultants to create and manage cases effectively, ensuring smooth resolution processes. The subject explores configuring foundational Customer Service components, enabling the use of Knowledge Management to streamline information sharing. Additionally, capturing customer feedback with Customer Voice empowers consultants to gather actionable insights.
主題 3
- Implement Scheduling and Routing: This section trains Microsoft functional consultants to configure service scheduling for optimizing resource allocation. It includes setting up routing processes to ensure customer inquiries are directed to the appropriate channels or personnel. The focus on scheduling and routing prepares consultants to design seamless workflows and reduce response time, improving overall operational efficiency within Customer Service environments.
主題 4
- Implement Dynamics 365 Contact Center: This topic prepares Microsoft functional consultants to deploy and configure Dynamics 365 Contact Center solutions. Key areas include managing communication channels to offer multichannel customer support, implementing agent productivity features for efficient task handling, and setting up agent workspaces for streamlined operations.
MB-230 考試是微軟認證:Dynamics 365 客戶服務功能顧問副認證的一部分。此認證旨在為那些展示了使用 Dynamics 365 實施和配置客戶服務解決方案的能力的專業人士量身定制。持證人可以期望在就業市場上有競爭優勢,並被公認為他們領域的專家。
最新的 Microsoft Dynamics 365 MB-230 免費考試真題 (Q30-Q35):
問題 #30
You need to meet the automatic case creation requirements.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
答案:
解題說明:
Explanation
Graphical user interface, text, application, email Description automatically generated
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/automatically-create-case-from-email
https://cloudblogs.microsoft.com/dynamics365/it/2017/07/25/convert-email-to-a-case-with-a-few-clicks-in-dyna
問題 #31
You are an Omnichannel supervisor for an inbound call center.
The call center's customer service rating has decreased over the past few months.
You need to enable analysis to view real-time customer sentiment.
In which configuration area should you enable each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
答案:
解題說明:
Explanation:
Graphical user interface, text, application, chat or text message Description automatically generated
問題 #32
A company uses Omnichannel for Customer Service.
The company has the following requirements for their agents' conversations with customers:
* Agents must verify a customer's information when a chat starts.
* Auto search must be enabled for knowledgebase articles based on case title.
You need to enable agent scripts.
Which action types should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
答案:
解題說明:
Explanation:
Box 1: Automation
The automation dictionary maintains the contextual data for sessions. You can use the keys from the automation dictionary to pass the parameter in an action.
While creating templates and macros in the admin app, you can pass parameter keys such as title of a session, title of notification, title of an application tab template, and custom parameter values for application tab types.
These keys are replaced based on the contextual information available at the time of execution.
Box 2: Macro
Automate tasks with macros
Overview of macros
In the customer service industry, agents have to click often to perform simple tasks, such as open a form, fill, and save it, and many repetitive and monotonous actions, such as greeting and verifying a customer, sending acknowledgment mail, and taking notes. These clicks and repetitive tasks can lead to human errors when agents copy and paste the data across different operations.
Macros are a set of sequential actions that are performed by a user. They enable users to perform daily operations efficiently in a fast and process-compliant manner. You can reuse macros with different sessions based on the context parameters that are specific to the session.
The value propositions of the macros are as follows:
* Automate repetitive and monotonous tasks with a single click.
* Minimize human errors.
* Adhere to business processes.
* Lower average handling time.
* Improve customer satisfaction.
* Create contextual and reusable macros.
Reference:
https://docs.microsoft.com/en-us/dynamics365/app-profile-manager/automation-dictionary-keys
https://docs.microsoft.com/en-us/dynamics365/app-profile-manager/macros
https://docs.microsoft.com/en-us/dynamics365/app-profile-manager/smart-assist
問題 #33
You are a Dynamics 365 for Customer Service administrator. You are using Voice of the Customer and are reviewing survey A survey responder marked 10 percent for overall satisfaction.
You need to ask additional questions based on the response.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
答案:
解題說明:
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-advancedsurvey
問題 #34
You manage a Dynamics 365 for Customer Service environment.
The entitlement for a customer ended last month. The customer must renew the entitlement and use the same parameters as the expired entitlement.
You need to create the entitlement for the customer.
What should you do?
- A. In the old entitlement, zero out the remaining terms and the total terms. Activate the entitlement.
- B. Add the new end date to the current entitlement and set new terms. Activate the entitlement.
- C. Make a copy of the old entitlement. Activate the copy.
- D. Create a new template with the dates and terms. Activate the template.
- E. Delete the old entitlement. Create a new entitlement template.
答案:B
問題 #35
......
MB-230在線題庫: https://www.newdumpspdf.com/MB-230-exam-new-dumps.html
- 下載MB-230熱門證照,關于Microsoft Dynamics 365 Customer Service Functional Consultant
來自網站➠ www.vcesoft.com 🠰打開並搜索⇛ MB-230 ⇚免費下載MB-230更新
- 高質量的MB-230熱門證照,免費下載MB-230考試題庫幫助妳通過MB-230考試
[ www.newdumpspdf.com ]上搜索《 MB-230 》輕鬆獲取免費下載MB-230資料
- MB-230熱門證照 - 你通過考試最佳的利劍Microsoft Dynamics 365 Customer Service Functional Consultant
在➤ www.kaoguti.com ⮘上搜索➽ MB-230 🢪並獲取免費下載MB-230證照考試
- 免費PDF MB-230熱門證照 |第一次嘗試輕鬆學習並通過考試可靠的MB-230:Microsoft Dynamics 365 Customer Service Functional Consultant
打開➤ www.newdumpspdf.com ⮘搜尋【 MB-230 】以免費下載考試資料MB-230新版題庫上線
- 最新MB-230題庫資源
MB-230題庫
MB-230測試
立即打開
www.vcesoft.com ️
並搜索▛ MB-230 ▟以獲取免費下載MB-230信息資訊
- MB-230證照指南
MB-230題庫分享
MB-230認證考試
在➤ www.newdumpspdf.com ⮘上搜索《 MB-230 》並獲取免費下載MB-230在線考題
- MB-230熱門證照 - 你通過考試最佳的利劍Microsoft Dynamics 365 Customer Service Functional Consultant
立即到▷ tw.fast2test.com ◁上搜索《 MB-230 》以獲取免費下載MB-230證照指南
- MB-230熱門證照和資格考試中的領導者和MB-230在線題庫
到[ www.newdumpspdf.com ]搜尋[ MB-230 ]以獲取免費下載考試資料MB-230認證考試
- 最新MB-230題庫資源
MB-230題庫
最新MB-230題庫資源
在➥ tw.fast2test.com 🡄網站上免費搜索“ MB-230 ”題庫MB-230软件版
- MB-230最新考證
MB-230信息資訊
MB-230資料
來自網站▛ www.newdumpspdf.com ▟打開並搜索⇛ MB-230 ⇚免費下載MB-230認證考試
- 免費PDF MB-230熱門證照 |第一次嘗試輕鬆學習並通過考試可靠的MB-230:Microsoft Dynamics 365 Customer Service Functional Consultant
在
tw.fast2test.com ️
網站上查找▛ MB-230 ▟的最新題庫MB-230熱門題庫
- MB-230 Exam Questions
- kafmariam.com twin.longemed.com learn.africanxrcommunity.org giantsclassroom.com skillhive.org academy.360contactbpo.com dseveryeligibleweb.online heibafrcroncologycourse.com riseuplifesaving.com abdijaliilpro.sharafdin.com
從Google Drive中免費下載最新的NewDumps MB-230 PDF版考試題庫:https://drive.google.com/open?id=11Pipb3qM4NW_xRKO9dflHW7mfPUIfKX0